SHIPPING POLICY

We offer free shipping from a value of 200,00€.

The quantity and size of the products are irrelevant. For a value of goods below 200,00€, we charge a shipping flat rate of 9€ incl. VAT for deliveries within Europe. For those orders which are subject to worldwide delivery, we charge a fee of 15€ under 200€ product value.

We reserve the right to decide which markets to make which product available for delivery.

Delivery times vary according to the shipping address.

The delivery period is determined by the availability of the goods. Please note the delivery times for the individual products in our shop.

Unfortunately, some products are unavailable to be shipped to packing stations due to the fact that those stations are not able to conduct the necessary age verification for alcoholic beverages.

De Watère does not bear any responsibility for other costs incurred resulting from a shipment, such as but not limited to duties, customs, late fees resulting for example from a customer not taking delivery of their shipment, etc.

Therefore, we recommend you check with your customs office before placing an order.

Returns

Should you wish to return a product, please contact us for a quick and easy return process.

Please do not attempt to return sealed products, which are not suitable for return because of health protection or hygienic reasons, if their sealing was removed after delivery unless you refer to your right fo withdrawal and the statutes laid out in our refund policy.