Right of withdrawal
If you are a consumer and purchased one Product or multiple Products from us, which are delivered in one delivery, the following instruction on the right of withdrawal applies:
Instruction on the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party designated by you, who is not the carrier, acquires physical possession of the products.
In order to exercise your right of withdrawal, you must inform us (De Watère GmbH, Robinsonstr. 7, 81739 Munich, e-mail: email@example.com, telephone: +49 89 55 92 36 17) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the enclosed model withdrawal form to do so, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.
You shall send back the products or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the products before the period of 14 days has expired. You shall bear the direct cost of returning the products. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature,
characteristics, and functioning of the products.
The right of withdrawal does not exist for contracts for the delivery of sealed products, which are not suitable for return because of health protection or hygienic reasons if their sealing was removed after delivery.
Model withdrawal form
(If you want to withdraw from the contract, please complete this form and send it back to us.)
— To De Watère GmbH, Robinsonstr. 7, 81739 Munich, e-mail: firstname.lastname@example.org, telephone: +49 89 55 92 36 17
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following product(s):
— Ordered on (*)/received on (*)
— Name of consumer(s) name
— Address of consumer(s)
— Signature of consumer(s) (only for notification on paper)
(*) Delete as applicable.